WE ARE STRIVING FOR A GREATER GOOD Image by: Robert Maxwell Shae Miller ADMINISTRATION & SALES SUPPORT BRISBANE When you work hard, it’s important to show your staff how much you appreciate their efforts. In August 2015, the Queensland (QLD) branch celebrated everyone’s hard work by heading to the Bavarian Bier Café for dinner. At this stage I’d only been working at Ecotech for three months but it still remains one of my most memorable moments. I knew we had a great team here in the QLD branch but getting to spend some time outside of work to get to know everyone reinforced that I really do work for a wonderful company with a brilliant bunch of people. David Ding ENVIRONMENTAL REPORTING SERVICES (ERS) MELBOURNE When I got my 5 years working in Ecotech award, it was my proudest moment. Khanh Nguyen TECHNICAL SUPPORT & SERVICE MELBOURNE My proudest moment was when I received recognition for 10 years’ service. REWARD AND RECOGNITION Caroline Knight ENVIRONMENTAL REPORTING SERVICES (ERS) MELBOURNE I feel the proudest when I have been working hard on a report and my clients send me an email to thank me. It makes the effort all worthwhile. Even though it’s my job to provide my customers with what they need, personal thanks from them makes my day. My biggest achievement is being asked to become a NATA (National Association of Testing Authorities) signatory. To date I have passed the first two exams, and have two more to do to become an approved signatory. Ronald Kumar FIELD SERVICE AND MAINTENANCE PORT HEDLAND As a team in Port Hedland (1650 kilometres by road north of Perth), our most recent achievement is achieving zero faults over a period of time, and an average of only two faults per week for the Western Australia (WA) northern fault list. A huge improvement compared to before. Quote from a customer feedback survey: I have recently just been raving about the excellent work that Ecotech, and in particular Ronald Kumar have done when the cyclone came through last week. He worked so hard to get the dust monitors up and running. Ronald was excellent, and always is. If there’s work to be done he just keeps going until it’s done. ” He’s a massive help always. ECOTECH : TOGETHER
1999 EC9800 Ecotech starts manufacturing EC9800 range of gas analysers _ NATA/ISO 17025 accreditation for air quality and emissions monitoring systems OUR FRIENDS ACROSS THE GLOBE Marita Pravidur MARKETING MELBOURNE My most recent ‘proudest moment working for Ecotech’ would have to be sending the very first NPS (Net Promoter Score) customer survey update to all staff. I had become familiar to listening to our customer’s feedback month after month and was personally well aware of their opinions and experiences of Ecotech customer service, as would our staff that have the opportunity to directly interact with our customers on a daily basis. There are however many Ecotech staff who work diligently ‘behind the scenes’ that don’t have that Image by: Nuno Rodrigues direct communication to hear what our customers are saying about us. After the first update was emailed out, to my surprise and relief I received a flood of positive feedback from staff expressing how helpful and interesting it was to be given the feedback. It was a light bulb moment for me, as I hadn’t realised the transformative, empowering effect it can have for staff to be able to accurately hear customer feedback and understand how their contribution to Ecotech was being realised by a person at the end of the customer journey. It gave me a sense of achievement and appreciation, being that communication link between our staff and our customers. Tesscorn Systems INDIA Tesscorn’s association with Ecotech started in April 2012 after a meeting with my colleague Gopakumar Chandran and Steve Chamberlain-Ward of Ecotech in Dubai. To start with, Tesscorn sold an Aurora 4000 nephelometer, followed by Aurora 1000 nephelometer and again another Aurora 4000. Then came the big requirement of 12 nephelometers for the India Meteorological Department, for their centres all over India. Tesscorn personnel worked meticulously for this case, spent lot of time with end users, convinced the decision makers about Ecotech’s Aurora 3000 and could get the order for 12 units. All the nephelometers were installed within a period of 4 months all over India and they were connected in a network with the Central Data Station in New Delhi. Data is being collected from New Delhi Centre for the last six months on regular basis from all the 12 centres. Tesscorn is maintaining all the nephelometers by servicing and calibrating them. Personally, I did visit Ecotech during October 2012 for five days detailed training on nephelometers, HiVols, MicroVols and so forth. I am highly indebted to Robert Dal Sasso as he personally trained me on all the products and also to Mr. Manoj Kumar who took care of me during my stay in Melbourne. Mr. Manoj also visits us in India on regular basis to provide all the support. Tesscorn and Ecotech participated in Indian Aerosol Science and Technology Association (IASTA) conferences in 2012 (Mumbai) and 2014 (Varanasi) and demonstrated Aurora 3000. 35
Very efficient. Competitive pricing. The reminders, I’m so busy in my job that it’s so great to have a reminder to do something. It really helps me.
I’m very happy.
- Tim Cannon – Research and Development Manager; Pecan Engineering Pty Ltd