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(Continued from page 13) like these during a training session often leads to important everyday time saving for time-poor field technicians.” A tailored approach to training provision A tailored approach to training provision is the foundation of ECOTECH’s Technical Support Services. For example, since 2012 Morgan has been delivering training in Johannesburg for SI Analytics on behalf of the ECOTECH TSS team. “ Our goal is to equip our customers with the knowledge they need to properly operate and maintain the ECOTECH instruments they purchase from us themselves. ” Morgan’s approach to training is hands-on. He works with the instruments that are used by the customer and Pic above: Morgan Thomas, ECOTECH Technical Support Services (TSS) trainer showing technicians from South Africa best practice when it comes to operating and maintaining ECOTECH Serinus ® gas analysers. TOGETHER 2017 Issue 2
collaborates with the customer to troubleshoot problem areas, provide training in required use, and explain best-practice maintenance procedures. Doing this helps customers respond to the requirements of each machine, while also helping customers become more self-sufficient when it comes to basic diagnostic, essential maintenance and operational needs. “ECOTECH trains a wide range of technicians with different levels of knowledge and skill sets every year around the world. Because of this we have to ensure that every training session we deliver is directed at the particular needs of each customer and focuses on the specific equipment they’re using.” explained Rhys Evans, ECOTECH International Senior Technical Specialist. “Whether we’re providing training support for government agencies, mines, refineries or research teams, our goal is to equip our customers with the knowledge they need to properly operate and maintain the ECOTECH instruments they purchase from us themselves,” continued Rhys. Pic above: Rhys Evans, ECOTECH International Senior Technical Specialist, explains how a tailored approach to training is the foundation of ECOTECH’s Technical Support Services. Ongoing training ensures ECOTECH distributors and ECOTECH customers alike who own and operate ECOTECH instruments can increase efficiency, decrease overheads, and remain at the technological forefront of environmental monitoring equipment. “Only when instruments are properly maintained, utilised efficiently and operated with expertise will they produce valid and reliable data to a consistent standard. ECOTECH Training Support Services helps our customers achieve this standard,” Rhys concluded. Contact Rhys Evans to learn more about ECOTECH’s Technical Training Programs at rhys.evans@ecotech.com ecotech.com 15
